Community FAQ's

Architectural

•    What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. To submit an application, please log into your Town Sq account. On the left-hand side under "Tools" select Architectural Review. Follow the prompts to complete the application.

Board Meetings 

•    How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

•    Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.   

Common Area Maintenance

•    What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for maintaining their property.  The HOA is responsible for the common areas.  

•    I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq

•    What is the trash/waste pick-up schedule for my community?

Pickup is on Thursday.   Trash containers may be put out on the street after 5:00 pm of the day prior to the scheduled pick-up day and shall be removed from the street and returned to their enclosed structures before the end of the same day.

•    What is the bulk pick-up schedule for my community?

Trash Service thru HOA - Large Item Pick up    512-421-1300

•    How do I get electric/gas/water/trash service? 

Water District #17 (WCID #17)    512-266-1111

City of Austin Electric    512-494-9400

Texas Gas Service     800-700-2443

AT & T    800-464-7928

Time Warner Cable    512-485-5555

Trash Service thru HOA - Large Item Pick up    512-421-1300

Travis County Hazardous Waste    512-974-4343

•    How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

•    I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

•    I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

•    When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-monthly basis. Spot inspections are also completed. 

•    Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.   They are also available in TownSq by selecting Documents – Governing Documents

Contacts

•    Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.  

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Community Manager: Via email AUTGManager@goodwintx.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com

•    How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

•    Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.  They are also available in TownSq by selecting Documents – Governing Documents

Financial

•    What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

•    How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(AUTG) – UTGCC HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

o    Login to TownSq at https://app.townsq.io/login

o    From the top of your home page feed, select the account you’d like to make a payment on.

o    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o    From the top of your mobile feed, choose the account you’d like to make a payment on.

o    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (AUTG) in the memo section of your check. 

•    Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq

From the web:

o    Login to TownSq at https://app.townsq.io/login

o    From the top of your home page feed, select the account you’d like to make a payment on.

o    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o    From the top of your mobile feed, choose the account you’d like to make a payment on.

o    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

•    What is my property code?  AUTG

•    What is the Management ID?  6587

•    When is my assessment due?

Your assessments are currently $740.05 Semi-Annual (January and July) and payment must be posted by the 30th of that specified month. 

Please be sure to contact Steiner Ranch regarding assessments that are also due to the Master Association.

•    Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

•    Why does my account show a negative number?

A negative number means that you have a credit balance. 

•    I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

•    Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

•    How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, please follow select the link:  https://onlinepay.allianceassociationbank.com/home.aspx?cmc=f35695fa-5d14-4f3b-8f21-e5d7a388a51f 

•    How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, please follow select the link:  https://onlinepay.allianceassociationbank.com/home.aspx?cmc=f35695fa-5d14-4f3b-8f21-e5d7a388a51f 

*Western Alliance charges a processing fee of $1.95/transaction for each one-time e-check payment.

•    What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

•    Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

•    My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

Owner Information

•    How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

•    How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

•    How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing. 

•    Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

Please be sure to contact Steiner Ranch regarding assessments that are also due to the Master Association.

•    I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.

Rules/Regulations

•    What is the community's rental/leasing policy?

Rentals must be for a term of six (6) months and must be pursuant to a written lease.  

•    What is the community basketball goal policy?

Permanent detached basketball goals are permitted in the front yard provided they are located a minimum of twenty (20) feet from the street curb and are approved by the Architectural Committee prior to installation (please refer to Residential Design Guideline Manual). Nets and goals must be kept in good condition at all times. Temporary basketball goals are not approved and subject to violations, fines, and fees.

•    What is the community's pet policy?

Architectural

•    What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please contact Steiner Ranch Master Association for further information

Board Meetings 

•    How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

•    Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.   

Common Area Maintenance

•    What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for maintaining their property.  The HOA is responsible for the common areas.  

•    I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq

•    What is the trash/waste pick-up schedule for my community?

Pickup is on Wednesday.   Trash containers may be put out on the street after 5:00 pm of the day prior to the

scheduled pick-up day and shall be removed from the street and returned to their enclosed structures before the end of the same day.

•    What is the bulk pick-up schedule for my community?

Trash Service thru HOA - Large Item Pick up    512-421-1300

•    How do I get electric/gas/water/trash service? 

Water District #17 (WCID #17)    512-266-1111

City of Austin Electric    512-494-9400

Texas Gas Service     800-700-2443

AT & T    800-464-7928

Time Warner Cable    512-485-5555

Trash Service thru HOA - Large Item Pick up    512-421-1300

Travis County Hazardous Waste    512-974-4343

•    How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

•    I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

•    I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

•    When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

•    Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.   They are also available in TownSq by selecting Documents – Governing Documents

Contacts

•    Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.  

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Community Manager: Via email AUTGManager@goodwintx.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com

•    How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

•    Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.  They are also available in TownSq by selecting Documents – Governing Documents

Financial

•    What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

•    How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(AUTG) – UTGCC HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

o    Login to TownSq at https://app.townsq.io/login

o    From the top of your home page feed, select the account you’d like to make a payment on.

o    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o    From the top of your mobile feed, choose the account you’d like to make a payment on.

o    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (AUTG) in the memo section of your check. 

•    Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq

From the web:

o    Login to TownSq at https://app.townsq.io/login

o    From the top of your home page feed, select the account you’d like to make a payment on.

o    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o    From the top of your mobile feed, choose the account you’d like to make a payment on.

o    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

•    What is my property code?  AUTG

•    What is the Management ID?  6587

•    When is my assessment due?

Your assessments are currently $2671.25 Semi-Annual (January and July) and payment must be posted by the 30th of that specified month. 

Please be sure to contact Steiner Ranch regarding assessments that are also due to the Master Association.

•    Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

•    Why does my account show a negative number?

A negative number means that you have a credit balance. 

•    I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

•    Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 


•    What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

•    Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

•    My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

Owner Information

•    How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

Resales

If you need to order a resale certificate or questionnaire, please visit Community Archives at https://marketplace.communityarchives.com/login For any issues registering on the site or placing an order please call (833) 462-3627.

Homeowners with question regarding their assessments or account balance may contact our Customer Care department at info@goodwintx.com or by phone at (855)289-6007. 

Rules/Regulations

•    What is the community's rental/leasing policy?

Rentals must be for a term of six (6) months and must be pursuant to a written lease.  

•    What is the community basketball goal policy?

Basketball Goals. Permanent detached basketball goals are permitted in the front yard provided they are located a minimum of twenty (20) feet from the street curb and are approved by the Architectural Committee prior to installation (please refer to Residential Design Guideline Manual). Nets and goals must be kept in good condition at all times.

•    What is the community's pet policy?

Animals and Pets. No animals other than domestic household pets may be kept or maintained on the Property. All dogs must be on a leash at all times unless they are on the lot of their owner. Pets may not make excessive noise (in sole judgment of the Board). No animal shall be allowed to run at large, and all animals shall be kept within enclosed areas which must be clean, sanitary, and reasonably free of refuse, insects and waste at all times. The owner shall be Adopted July 26, 2011 responsible for the immediate removal of pet defecation. The Board of Directors may require permanent removal of any pet when the pet or its owner has repeatedly violated these Rules or the pet has become objectionable in the opinion of the Board.

•    What is the community's parking policy?

Mobile Homes, Travel Trailers and Recreational Vehicles. No mobile homes shall be parked or placed on any lot at any time. Travel trailers and recreational vehicles may not be parked on or near any lot so as to be visible from adjoining property or any thoroughfares for more than forty-eight (48) hours. 

Parking. No automobile or other vehicle, except as described in rule #7, may be parked overnight on any roadway within the Property.

TownSq

•    What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

 And more…

•    How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

1.    Visit https://app.townsq.io/ais/sign-up

2.    Enter your Account Number and Zip code (Physical property address)

3.    Provide your email address and create a password 

•    I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

•    How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

•    How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

•    I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.

•    What is the community's parking policy?

Mobile Homes, Travel Trailers and Recreational Vehicles. No mobile homes shall be parked or placed on any lot at any time. Travel trailers and recreational vehicles may not be parked on or near any lot so as to be visible from adjoining property or any thoroughfares for more than forty-eight (48) hours. 

Parking. No automobile or other vehicle, except as described in rule #7, may be parked overnight on any roadway within the Property.

TownSq

•    What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

 And more…

•    How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

4.    Visit https://app.townsq.io/ais/sign-up

5.    Enter your Account Number and Zip code (Physical property address)

6.    Provide your email address and create a password 

•    I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

•    How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

•    How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

•    I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.